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Terms & Conditions

Last updated: November 11, 2025

 

1. Scope​

These Terms & Conditions (“Terms”) apply to all services offered by ReformerClub GmbH (“we”, “our”, “us”), including group classes, private sessions, workshops, and events. By booking or attending a class, you agree to these Terms.

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2. Booking & Payment

  • ​Bookings are made via Eversports GmbH.

  • Payment is processed through Eversports. Your contract partner for the services is ReformerClub GmbH.

  • Chargebacks without prior contact may result in administrative fees.

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3. Trial Class / Beginner Training​​

  • A trial class may only be booked once and only by new clients.

  • For beginners, we recommend booking the “START” course before joining other group classes.

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4. Cancellations, No-Shows & Late Arrival

  • Group classes: Must be cancelled at least 8 hours before class start.

  • Personal training: Must be cancelled at least 24 hours before session start.

  • Late cancellation: The full fee will be charged / credit will be lost.

  • No-show: Failure to attend without cancellation results in full charge and loss of the credit.

  • Late arrival:

    • The doors close punctually at class start to ensure a focused and safe training experience for clients and instructors.

    • Entry after class start may be refused; this counts as a no-show.

    • There is no entitlement to reschedule or refund in case of late arrival.

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5. Studio Rules​

  • Punctuality: Arrive at least 5–10 minutes before class.

  • Cleanliness: Wipe down equipment after use (disinfectant provided).

  • Socks: Non-slip grip socks are mandatory. Grip socks can be purchased in the studio.

  • Prohibited: Smoking, alcohol, and drugs.

  • No shoes on the equipment.

  • Respectful behaviour towards staff and other participants is required.

  • No photos or videos including other people without their consent.

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6. Passes, Memberships, Student Discount & Validity

  • ​Passes and memberships are personal, non-transferable, and valid only within the indicated period.

  • Unused sessions expire at the end of the validity period. Retroactive extensions are excluded.

  • In case of illness, accident, or pregnancy, you may request a temporary freeze or extension by emailing us before expiry with a medical certificate. Approved freezes are granted in whole weeks.

  • A refund or transfer of active passes is excluded, except in the case of serious medical reasons and upon individual review by the studio.

  • The student discount is available for active students and requires a valid student ID to be presented per email upon confirmation email of purchase. If no valid ID is shown, the regular rate applies.

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7. Studio Closures & Schedule Changes

  • ​​The studio may close on public holidays, for maintenance, or for internal events.

  • Such closures or schedule changes do not entitle clients to refunds.

  • Short-term schedule changes or substitute instructors do not justify refunds.

  • If the studio is closed for more than 7 consecutive days (excluding public holidays), active passes will be extended by the same duration.

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8. Health & Liability​

  • Participation in all classes and activities is at your own risk.

  • Participants must inform the studio in advance of any health concerns, injuries, or pregnancy.

  • Pregnant or postpartum participants are required to present a valid medical certificate before attending classes.

  • Participants with injuries or other health issues must also present a medical certificate before attending.

  • By attending a class, you confirm that you are not pregnant or injured, or that you have obtained and provided the necessary medical clearance from a doctor.

  • The studio and its instructors are not liable for any injuries, accidents, or health complications that may occur during participation.

  • The studio is not responsible for lost, stolen, or damaged personal belongings.

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9. Promotions, Vouchers & Credits

  • ​​Promotions, discounts, credits, and vouchers are non-transferable, not redeemable for cash, and cannot be combined unless explicitly stated.

  • Vouchers are non-refundable and expire after their validity period.

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10. Photos & Media​

  • Photos and videos may be taken for internal purposes.

  • Use for marketing (e.g. website, social media) will only occur with your explicit consent.

  • You may opt out at any time by notifying us before class.

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11. Liability Limitation​

  • To the extent permitted by Swiss law, liability for slight negligence is excluded and limited to foreseeable, direct damages.

  • This limitation does not apply in cases of intent, gross negligence, personal injury, or death.

  • The studio is not liable for services provided by third parties e.g. payment processors, booking platforms, or third-party products sold in the studio such as beverages, food, skincare, and other products.

  • Statutory rights remain unaffected.

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12. Privacy

Personal data is collected and processed in accordance with applicable data protection laws.
For details, please refer to our Privacy Policy.

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13. Governing Law & Jurisdiction

  • ​​These Terms are governed exclusively by Swiss law.

  • The place of jurisdiction is the registered seat of ReformerClub GmbH, unless mandatory law provides otherwise.

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14. Final Provisions​​

  • ReformerClub GmbH reserves the right to amend these Terms at any time. The version published on the website at the time of booking applies.

  • If any provision of these Terms is found invalid, the remaining provisions remain in effect.

  • Failure to enforce any right shall not constitute a waiver of that right.

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