Last updated: August 20, 2025

 

1. Scope

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These Terms & Conditions (“Terms”) apply to all services offered by ReformerClub GmbH (“we”, “our”, “us”) including group classes, private sessions, workshops, and events. By booking or attending a class, you agree to these Terms.

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2. Booking & Payment

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• Bookings are made via Eversports GmbH.

• Payment is processed through Eversports. Your contract partner for the services is ReformerClub GmbH.

• Chargebacks without prior contact may result in administrative fees.

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3. Trial Class / Beginner Training

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• A trial class may only be booked once and only by new clients.

• For beginners, we recommend booking a beginner training before joining regular group classes.

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4. Cancellations, No-Shows & Late Arrival

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• Group classes: Must be cancelled at least 12 hours before class start.

• Personal training: Must be cancelled at least 24 hours before session start.

• Late cancellation: The full fee will be charged.

• No-show: Failure to attend without cancellation results in full charge and loss of the credit.

• Late arrival: Entry after class start may be refused for safety reasons and counts as no-show.

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5. Studio Rules

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• Punctuality: Arrive at least 5 minutes before class.

• Cleanliness: Wipe down equipment after use (disinfectant provided).

• Socks: Non-slip Pilates socks are mandatory. Non-slip socks can be bought in the studio.

• Prohibited: Smoking, alcohol, and drugs.

• No shoes on the equipment.

• Respectful behaviour towards staff and participants is required.

• No photos or videos including other people without their consent. 

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6. Passes, Memberships & Validity

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• Passes and memberships are personal, non-transferable, and valid only within the indicated period.

• Unused sessions expire at the end of the validity period. Retroactive extensions are excluded.

• In case of illness, accident, or pregnancy, you may request a temporary freeze or extension by emailing us before expiry with a medical certificate. Approved freezes are granted in whole weeks.

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7. Studio Closures & Schedule Changes

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• We may close the studio on public holidays, for maintenance, or for special events.

• We may change schedules, locations, or teachers as needed. These changes do not entitle you to refunds.

• If the studio is closed for more than 7 consecutive days (excluding public holidays), active passes will be extended by the same duration.

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8. Health & Liability

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• Participation is at your own risk.

• Participants must inform the studio in advance about health issues or pregnancy.

• Pregnant participants must present a medical certificate before attending.

• The studio is not liable for injuries, accidents, or health problems occurring during participation.

• The studio is not liable for lost or damaged personal belongings.

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9. Promotions, Vouchers & Credits

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• Promotions, referral credits, and vouchers are non-transferable, not redeemable for cash, and cannot be combined unless explicitly stated.

• Gift vouchers are non-refundable and subject to an expiry date.

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10. Photos & Media

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• Photos/videos may be taken for internal documentation.

• Use for marketing purposes (website, social media) will only occur with your explicit consent.

• You may opt out anytime by notifying us before class.

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11. Liability Limitation

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• To the maximum extent permitted by Swiss law, our liability is excluded for slight negligence and limited to foreseeable direct damages.

• Nothing in these Terms excludes liability for intent, gross negligence, personal injury or death.

• Your statutory rights remain unaffected.

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12. Governing Law & Jurisdiction

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• These Terms are governed by Swiss law.

• Exclusive jurisdiction is the registered seat of ReformerClub GmbH, unless mandatory law provides otherwise.

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13. Final Provisions

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• If any provision is invalid, the remainder remains in force.

• Failure to enforce rights does not constitute a waiver.