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Privacy Policy

Last updated: August 20, 2025

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At ReformerClub GmbH (“ReformerClub”, “we”, “our”, “us”), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you book classes, visit our studio, or use our website.

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This Policy complies with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the General Data Protection Regulation (GDPR).

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1. Information We Collect

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Depending on how you interact with us, we may collect the following types of data:

  • Personal Details: Name, address, telephone number, email address, date of birth, and emergency contacts.

  • Booking Information: Details about class bookings, membership type, attendance history, and payment status.

  • Payment Processing: Payments are handled by our booking partner Eversports GmbH. We do not collect or store your bank or credit card details.

  • Health Information: Voluntary information about your health (e.g., injuries, medical conditions, training preferences) that helps us ensure safe and personalized training.

  • Usage Data: Technical data such as IP address, browser type, device information, and interactions with our website.

  • Communication Data: Emails, messages, or requests you send to us.

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2. Purpose and Legal Basis of Processing

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We process your personal data for the following purposes:

  • To provide and manage our services (e.g., reformer classes, workshops, memberships).

  • To handle bookings and payments through Eversports.

  • To communicate with you regarding bookings, class schedules, and updates.

  • To adapt exercises for your safety and training needs.

  • To comply with legal and regulatory requirements (e.g., accounting, tax).

  • To improve our services and customer experience.

  • To send newsletters and marketing communications (only with your consent).

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Legal bases:

  • Your consent (especially for health data and marketing).

  • Performance of a contract (e.g., bookings and memberships).

  • Our legitimate interests (e.g., improving services, ensuring IT security).

  • Legal obligations (e.g., retention of invoices under Swiss law).

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3. Data Retention

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We retain your personal data only as long as necessary or required by law:

  • Booking and payment data (via Eversports): 10 years (per Swiss accounting law).

  • Health information: only as long as you are an active client, unless legal retention applies.

  • Marketing data: until you withdraw consent.

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4. Sharing of Data

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We do not sell your personal data. We may share it with:

  • Eversports GmbH, Heiligenstädter Lände 29/4, 1190 Vienna, Austria – our booking and payment platform. Eversports processes your data in accordance with GDPR and Swiss FADP. See their Privacy Policy: https://www.eversports.com/h/privacy.

  • IT and service providers who support our website and systems.

  • Authorities, if required by law or legal process.

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All partners are contractually bound to process your data securely and only as instructed.

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5. Cookies and Tracking

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Our website uses cookies and similar technologies to improve user experience and analyze performance.

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For details, please refer to our Cookie Policy.

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6. Data Security

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We implement technical and organizational measures to protect your data, including:

  • TLS/SSL encryption of our website.

  • Restricted access to data on a need-to-know basis.

  • Secure booking and payment processing via Eversports.

  • Regular review of IT security.

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While we strive to protect your data, no system can guarantee absolute security.

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7. Your Rights

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Under Swiss FADP and (if applicable) GDPR, you have the right to:

  • Request information about the personal data we process.

  • Access and receive a copy of your data.

  • Correct inaccurate or incomplete data.

  • Delete your data, subject to legal retention duties.

  • Withdraw consent at any time (e.g., for health data or newsletters).

  • Object to processing (e.g., marketing communications).

  • Data portability (under GDPR, for EU/EEA clients).

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To exercise your rights, please contact us (see section 10). We may request proof of identity before acting on your request.

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8. Third-Party Websites

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Our website may link to third-party sites. We are not responsible for their privacy practices. Please check their privacy policies directly.

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9. Changes to this Policy

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We may update this Privacy Policy as needed. Updates will be posted on our website with a new “last updated” date. We encourage you to review it periodically.

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10. Contact Us

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For questions or requests about your personal data, please contact us:

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ReformerClub GmbH
Claragraben 84
4058, Basel, Switzerland]
Email: hello@reformerclub.ch
Website: www.reformerclub.ch

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